In a small enterprise, there is no room for many specialisations, we have to do a bit of everything, nevertheless, although we have all developed many abilities, it is difficult to have abilities in all business areas.
The next list can be useful to check our strong points and the aspects we have to strengthen, either by getting trained or by having other people or companies to do these tasks.
PROFESSIONAL COMPETENCES FOCUSED ON BUSINESS
1. |
CUSTOMERS |
Very good |
Good |
 I Could improve |
I Should learn |
|
|
|
|
|
|
|
Presenting products and/or services |
|
|
|
|
|
|
|
|
|
|
|
Negotiating and finalising deals |
|
|
|
|
|
|
|
|
|
|
|
Selling |
|
|
|
|
|
|
|
|
|
|
|
Getting new customers / contacts |
|
|
|
|
|
|
|
|
|
|
|
Designing documents for presentations |
|
|
|
|
|
|
|
|
|
|
|
Relations with customers |
|
|
|
|
|
|
|
|
|
|
2. |
SUPPLIERS |
|
|
|
|
|
|
|
|
|
|
|
Contacting with suppliers |
|
|
|
|
|
|
|
|
|
|
|
Negotiating with suppliers |
|
|
|
|
|
|
|
|
|
|
|
Contacts /relations with suppliers |
|
|
|
|
|
|
|
|
|
|
3. |
ACCOUNTING – ADMINISTRATION |
|
|
|
|
|
|
|
|
|
|
|
Accounting, profit and loss account, balance sheet |
|
|
|
|
|
|
|
|
|
|
|
Liquid assets control, charges and payments management |
|
|
|
|
|
|
|
|
|
|
|
Relations with the banks |
|
|
|
|
|
|
|
|
|
|
|
Invoicing |
|
|
|
|
|
|
|
|
|
|
|
Taxing |
|
|
|
|
|
|
|
|
|
|
4. |
PRODUCT /SERVICE OPERATIONS |
|
|
|
|
|
|
|
|
|
|
|
Organising production |
|
|
|
|
|
|
|
|
|
|
|
Controlling costs |
|
|
|
|
|
|
|
|
|
|
|
Controlling inventory |
|
|
|
|
|
|
|
|
|
|
|
Quality control |
|
|
|
|
|
|
|
|
|
|
5. |
HUMAN RESOURCES |
|
|
|
|
|
|
|
|
|
|
|
Recruitment |
|
|
|
|
|
|
|
|
|
|
|
People management |
|
|
|
|
|
|
|
|
|
|
|
Payslip and Social security |
|
|
|
|
|
|
|
|
|
|
|
Working laws, working contracts |
|
|
|
|
|
|
|
|
|
|
6. |
MARKETS |
|
|
|
|
|
|
|
|
|
|
|
Getting information about the market, trends |
|
|
|
|
|
|
|
|
|
|
|
Analysing the market |
|
|
|
|
|
|
|
|
|
|
|
Monitoring the competitors |
|
|
|
|
|
|
|
|
|
|
|
Identifying threats and opportunities |
|
|
|
|
|
|
|
|
|
|
7. |
COMPUTING SOLUTIONS AND ICTS |
|
|
|
|
|
|
|
|
|
|
|
Basic computing |
|
|
|
|
|
|
|
|
|
|
|
Internet and communication technologies |
|
|
|
|
|
|
|
|
|
|
|
Other specific computing solutions |
|
|
|
|
|
|
|
|
|
|
8. |
MARKET OPERATIONS |
|
|
|
|
|
|
|
|
|
|
|
Searching for new products and services |
|
|
|
|
|
|
|
|
|
|
|
Defining price strategies |
|
|
|
|
|
|
|
|
|
|
|
Searching for new distribution channels |
|
|
|
|
|
|
|
|
|
|
|
Designing promotion performances |
|
|
|
|
|
|
|
|
|
|
|
Communication campaigns to make customers loyal |
|
|
|
|